Terms of sale

Last updated : September 17, 2026

These General Terms and Conditions apply to orders placed by consumers on Stitch-boutique.fr.

Seller

Shop Stitch
59, rue de Ponthieu, Suite 326, 75008 Paris, France
Stitch

Products

The essential characteristics of the products are presented on their respective pages. Photographs and illustrations are provided to help the customer choose; slight differences in display may exist without changing the essential characteristics of the product.

Offers are valid as long as they are visible on the site and within the limits of available stocks.

Prices

Prices are displayed in euros, all taxes included where applicable. Delivery costs and any other charges are indicated before the final validation of the order. Shop Stitch can change its prices at any time, but the price charged remains the price displayed at the time of the order.

Command

The customer selects the products, checks his basket, provides the necessary information, chooses the options offered and then confirms the order with payment obligation. It is his responsibility to verify the accuracy of the information before validation.

Automatic receipt of the order confirms its recording. Boutique Stitch may refuse or cancel an order for a legitimate reason, in particular in the event of unavailability, suspicion of fraud, manifest error of price or prior dispute, subject to the refund of the sums received.

Payment

Payment is due when ordering using the options displayed on the site. Transactions can be processed by secure payment providers. The order can be suspended or cancelled if payment is refused or cannot be verified.

Delivery

Orders are delivered to the proposed destinations at the time of payment. The estimated time is 7 to 14 working days from the date of confirmation of the order. Available delivery fees and methods are indicated before final validation.

The risk of loss or damage is transferred to the customer when the customer physically takes possession of the property, or when a third party designated by the customer, other than the carrier proposed by Boutique Stitch, takes possession of the property. In the event of delay, loss or damage, the rights provided for in the Consumer Code shall remain applicable.

Right of withdrawal

The customer has 14 calendar days from the receipt of the property to notify his decision to withdraw, without justification. The product must then be returned within 14 days of the notification. Direct return costs are borne by the customer.

The terms, conditions, exceptions, terms and conditions of refund and the standard form are set out in the Shop's Refund Policy, which is an integral part of these terms and conditions.

Legal guarantees

The products benefit from the applicable legal guarantees, including the legal guarantee of conformity and the guarantee against hidden defects. If a product is not compliant or has a defect, contact Stitch. The exercise of these guarantees is free of charge under the conditions laid down by law and is not limited by any commercial guarantee.

Liability

Boutique Stitch is responsible for the proper performance of its obligations under the conditions provided by law. However, its liability cannot be incurred where the failure to perform results from the customer, the unpredictable and insurmountable fact of a third party to the contract or a case of force majeure. There is no clause that deprives consumers of their mandatory rights.

Personal data

The data required for the order is processed in accordance with the Privacy Policy available on the site.

Evidence and archiving

Electronic records kept under reasonable security conditions may be used as evidence of orders, payments and exchanges. The customer is invited to keep the order confirmation and these terms and conditions.

Claims and applicable law

For any complaints, contact first Shop Stitch at Stitch or by mail to the address indicated above in order to seek an amicable solution.

These conditions are subject to French law. In the event of a dispute, the customer shall retain the benefit of the mandatory rules of protection and jurisdiction laid down by the law of his place of residence when they are applicable.